Return Policy

Overview

We want you to be satisfied with any information, resources, or services you receive from us. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges related to our website and any associated services.

Digital Content and Information

Since our website primarily provides informational content about traditional Finnish darning techniques and wool heritage, most of our content is provided digitally and is not eligible for return. However, if you experience any issues accessing our content or have concerns about the information provided, please contact us and we will work to resolve the matter.

Refund Eligibility

Refunds may be considered on a case-by-case basis for:

Technical issues that prevent access to paid content or services
Errors in billing or charges
Duplicate payments
Services not delivered as described

Refund Process

To request a refund, please contact us within 30 days of the original purchase or service date. Include the following information:

Your name and contact information
Date of purchase or service
Reason for refund request
Any relevant documentation

Processing Time

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days. The time it takes for the refund to appear in your account depends on your financial institution.

Non-Refundable Items

The following are generally not eligible for refund:

Free content or resources
Content that has been downloaded or accessed
Services that have been fully completed
Third-party products or services

Exchanges

Due to the digital nature of our content, exchanges are generally not applicable. If you have specific needs or concerns, please contact us and we will work with you to find a suitable solution.

Contact for Returns

For questions about returns or refunds, please contact us at:

Email: infocenter@zlaxyronzakthrex.world
4632 Alwood Way SW
Edmonton, AB T6W 3A3, Canada
Phone: +17808026886

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our return and refund practices.